At Frontline Management, providing compassionate care, meaningful relationships, and exceptional customer service is more than a mission statement — it is a daily commitment carried out by dedicated team members across every community we serve.
We are proud to announce that several Frontline Management communities have been recognized with the prestigious 2026 Customer Experience Award from Activated Insights (formerly Pinnacle Quality Insights), a national leader in customer satisfaction benchmarking for senior living and post-acute care providers.
According to an article published by McKnight’s Senior Living, the 2026 awards honor senior living and skilled nursing providers ranking in the top 15% nationwide for customer satisfaction and service excellence.
These awards are based on thousands of monthly phone interviews conducted with residents and family members, evaluating key categories such as:
- Overall satisfaction
- Dignity and respect
- Communication
- Dining services
- Cleanliness
- Activities and engagement
- Quality of care
Unlike traditional paper surveys, Activated Insights uses live phone interviews to gather meaningful and actionable feedback directly from residents and families — making these recognitions especially significant.
Frontline Communities Receiving the 2026 Customer Experience Award
We proudly congratulate the following Frontline Management communities for earning this national recognition:
Colorado:
- Progressive Care Center
- Villa Pueblo Independent Living
- Fairacres Manor
Kansas:
- Winfield Senior Living Community
- Wheatridge Park Care Center
- Trinity Manor Care Center
- Garden Valley Retirement Village
A Reflection of Dedicated Teams
These awards reflect the dedication of caregivers, nurses, dining teams, housekeepers, therapists, leadership teams, and support staff who work tirelessly to create environments where residents feel valued, respected, and at home.
From meaningful daily interactions to personalized care and engaging activities, the teams at these communities consistently go above and beyond to enhance the lives of the seniors they serve.
Commitment to Continuous Improvement
At Frontline Management, we believe exceptional senior care begins with listening. Feedback from residents and families helps our teams continually improve services, strengthen relationships, and maintain a culture centered on compassion and accountability.
Receiving recognition from Activated Insights reinforces our commitment to operational excellence and customer-focused care throughout our organization.
Thank You to Our Residents, Families, and Team Members
We extend our sincere gratitude to the residents and families who took the time to share their experiences, and to every Frontline team member whose hard work made this achievement possible.
Together, we remain committed to delivering the highest quality senior living and healthcare services across the communities we proudly serve.
